Policy of Engine

REGULATION OF MAKITA ENGINE (OPE) WARRANTY

REGULATION OF MAKITA ENGINE (OPE) WARRANTY

WARRANTY REQUIREMENTS

  • The warranty is only applied for Makita engine products (OPE) that are officially distributed in Vietnam market.
  • The warranty period will vary depending on the type of 2-stroke engine or 4-stroke engine. When warranty, you must be present the warranty card.
  • Warranty period for 2-stroke engines. 
    • 6 monhs for  IC (Ignition electronic).    
    • 3 months for mechanical parts (pistons, cylinders, crankshaft sets, carburetors).
  • Warranty period for 4- stoke engines.
    • 12 months for  IC ((Ignition electronic).      
    • 6 months for mechanical parts (pistons, cylinders, crankshaft sets, carburetors).
  • Objects outside the warranty:

The common wear : spark plugs, gasoline filters, viscous filters, blades, chain covers, chain gears, Cord, wire pumps, hedge trimmers, blades for mowers, covers, etc.

  • Beside that the warranty do not apply if:
  1. Do not use the device in accordance with the instruction manual attached to the device.
  2. Failure to comply with the instructions on how to use the fuel mixture (the ratio of mixing gasoline with motor oil 2-stroke), lubricants (4-stroke engines. For example, cylinder, piston are scratched ... )
  3. Excessive use of features and capacity of the machine such as: using the maximum capacity of the machine, operating harsh environments: for example, using bar, chain exceeding specifications.
  4. Customers do not fill in the necessary information that was printed on the warranty card and could not prove the date of purchase of the product.
  5. In case of using dirty fuel, it may cause damage to carburetor and gasoline filter. Using a humid, dusty environment that adheres to air filters or fins that customers do not regularly clean and care for: overheating leads to reduced lubrication to the piston, cylinder scratches.
  6. Spare parts have been warranted once during the warranty period.
  7. Damage due to transportation due to collision, natural disaster, fire, or other objective causes.
  8. For products renovated without permission by Makita.

SOME PROVISIONS FOR CUSTOMERS:​:

  1. Before using the device, you must read and understand the manual and the regulations on warranty. Especially instructions for use of fuel mixture and lubricating oil.
  2. When the device is broken, take it to a authorized  service center by Makita Vietnam for inspection. Do not repair, disassemble parts of the machine before bringing it to the authorized  service center.

CONTACT

                          MAKITA VIET NAM Co., Ltd

                          Phone : 0274 3628 338/ fax: 0274 3628 339.

                          MAKITA VIET NAM COMPANY LIMITED NORTH BRAND

                          Phone: 0222 3765 942/ fax : 0222 3765 941

MAKITA VIET NAM COMPANY LIMITED HAI PHONG SERVICE CENTER

Phone : 0225 8831 529

                         MAKITA VIET NAM COMPANY LIMITED DA NANG SERVICE CENTER

                          Phone: 0236 3525 079/ fax 0236 3525 479

MAKITA VIET NAM COMPANY LIMITED NHA TRANG SERVICE CENTER

Phone: 0258 3823 338

MAKITA VIET NAM COMPANY LIMITED BUON MA THUOT SERVICE CENTER

Phone: 0262 3554 556/fax : 0262 3554 557

MAKITA VIET NAM COMPANY LIMITED HO CHI MINH SERVICE CENTER

Phone : 028 3821 5191

                          MAKITA VIET NAM COMPANY LIMITED CAN THO SERVICE CENTER

                          Phone: 0292-3894358 Fax: 0292-3894359

                          MAKITA VIET NAM COMPANY LIMITED HA NOI SERVICE CENTER

                          Phone: +84-243 2022586 

                          

Information of authorized service center detail please refer:

website: http://makita.com.vn/

All necessary changes and corrections will be specifically notified to us one month prior to issue.